Returns Policy
Effective Date: May 23, 2026
At Elegance Sphere World, customer satisfaction is important to us. If you are not completely satisfied with your purchase from elegancesphere.com.ng, please review our Returns Policy below.
1. Eligibility for Returns
You may request a return if:
- The item received is damaged, defective, or incorrect.
- The item is unused, unopened, and in its original packaging.
- The return request is made within 3–7 days after delivery.
To be eligible, proof of purchase or order confirmation must be provided.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Skincare products
- Cosmetics and makeup items
- Beauty tools and personal care products
- Sale or clearance items
- Gift cards or promotional items
3. Damaged or Wrong Items
If you receive a damaged, defective, or wrong item:
- Contact us within 48 hours of delivery.
- Send clear photos/videos of the product and packaging.
- We may offer a replacement, exchange, or refund after verification.
4. Return Process
To initiate a return:
- Contact our support team through the contact details on elegancesphere.com.ng.
- Provide your order number and reason for return.
- Once approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the error was caused by us.
5. Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refund processing may take 5–10 business days depending on your bank or payment provider.
- Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We may offer exchanges for eligible items subject to product availability.
7. Refused Deliveries
Orders refused at delivery without valid reason may not qualify for a full refund, and delivery charges may be deducted.
8. Contact Us
For return or refund inquiries, contact:
Elegance Sphere World
Website: elegancesphere.com.ng
Email: elegancesphereworld@gmail.com